The Hub
Community Q&A
The questions caregivers actually ask, answered plainly. Curated and moderated at launch — an open board comes later, once there are enough of us to moderate it well.
A family keeps asking me to do things outside what we agreed to. How do I push back without losing the job?+
Name the specific task and tie it back to your written scope of work. “I want to keep doing right by your mom, and lifting her on my own isn’t safe for either of us — can we look at a transfer aid, or adjust our hours?” A short, calm, specific sentence works better than a blanket no. If you don’t have a written scope yet, our rate-setting and contract guides walk through adding one.
Am I an independent contractor or a household employee?+
It depends on who controls how the work is done, not on what either of you calls it. If a family sets your schedule and directs your tasks, tax authorities often treat you as a household employee (W-2), not a 1099 contractor — even if you were hired directly. This affects taxes for both of you. Our Financial & Legal guide explains the tests in plain language and links the IRS source material.
A client with dementia didn’t recognize me today and got frightened. What do I do in the moment?+
Stop trying to convince them of who you are — that usually escalates fear. Step back, lower your voice, and reintroduce yourself simply and warmly (“Hi, I’m Ana, I help out here”). Approach from the front, at eye level, and give them time. Our dementia field guide covers non-recognition and redirection, citing the Alzheimer’s Association.
How do I set my rate when a family asks what I charge?+
Anchor to your local market and your experience, and say the number without apologizing for it. Have a range in mind before the conversation, and know your floor. Our rate-setting guide includes how to research local rates and how to raise a rate with an existing client.
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We read every question and answer the most common ones here. We can't give medical, legal, or financial advice — see the note at the foot of every page.